Or call us at 860-649-2323
Did you know that we produce all these fabulous kits and maintain a collection of over five thousand different seed beads with a staff of four people? This small but dedicated and skilled group of serious bead lovers will bend over backwards to see that all your beading needs are met.
If you decide, after reading our customer service recommendations, to send us an email regarding customer service, one of our four human beings will respond to your electronic message as soon as humanly possible. We are closed on Sunday and Monday. If you send an email at 3AM on Sunday, you will not hear from us until Tuesday at the earliest. At 3AM we are likely to be sleeping, enjoying our mates, soothing fussy little ones, or dreaming of beads. Even we, Earth's most addicted beaders, know that beads and beading patterns are NEVER an emergency.
We are happy to answer brief technique questions for our designs by email or over the phone at 860-649-2323, prompt 1, but please do take a moment to visit our free tutorials, where you will probably find an IMMEDIATE answer to your technique question in a brief free video or free downloadable PDF. Please understand that we cannot teach you how to do tubular bead crochet over the phone or through email :-). We also cannot answer questions regarding kits and instructions produced or authored outside our circle of designers.
You are responsible for your own email settings. Your self-controlled SPAM filter may bounce our reply email back to us or relegate it to a junk folder (which you may never check), and we will then have to determine your phone number or mailing address, using time in which we'd prefer be designing or finding new beads.
If you're prepared to be civil to our staff, responsible for your own email settings, and decently patient, use this address: email@example.com. Otherwise, please call 860-649-2323.