We STRONGLY suggest that you call our store directly for customer service if you are a resident of the United States. Because of SPAM filters on email and incorrectly typed addresses, some emails do not reach us; often our replies to customer service requests and shipment notifications are returned to us because the recipient has failed to list us as an acceptable sender. If you make the choice to send us an email and do not receive a reply within three days, please call the store directly at 860-649-2323, Tuesday through Saturday during our regular business hours.
35 Oakland St.
Manchester CT 06042
Email for general questions regarding our products:
Please note that all returns must be pre-authorized. Seed beads are not returnable. Returns on approved items are limited to 30 days from purchase. Defective merchandise will be replaced at our expense.